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Social Messaging Channel Orchestration
The Social Messaging Dashboard
The Messaging Dashboard Module is a plug-and-play dashboard for seamless Social Messaging Channel Orchestration. The dashboard let you obtain easy access to all major messaging channels such as WhatsApp for Business, Facebook Messenger and Viber. The benefits of the dashboard module include maximum efficiency through smart routing and virtual assistants (bots), and transactional messaging features such as templates, notifications and payments.Social Messaging Dashboard
Actionable Insights to Enhance Productivity
The Messaging Intelligence Dashboard
The Messaging Intelligence Module gives you actionable insights to enhance productivity, optimize your seat planning and boost workforce management (WFM). Features such as advanced voice of the customer recognition are currently in development to make the Messaging Intelligence Module a critical asset in your messaging strategy.Messaging Intelligence Dashboard
Conversational Assistants for Automated Engagement
The Conversational Excellence Module provides smart assistants for automated Customer Engagement and Conversational Excellence. Use AI powered chatbots to implement continuous conversations across multiple touchpoints of the Customer Journey. Features such as voice interaction innovation is currently in development.
From Concept to Conversational Excellence
Training, Consultancy and Customer Success services
To make the concept of Conversational Excellence actionable we provide an integrated portfolio of training, consultancy and customer success services. We get you started and keep you going.Training & Consultancy