New: The WhatsApp Business Solution is now available. Apply here for access.
Wat zijn de nadelen van WhatsApp voor bedrijven?
WhatsApp Business works like a dream, but there are a few disadvantages or other things to take into account. For example, WhatsApp is a casual channel where customers expect an answer quickly. And finding the right tone of voice can be challenging for companies that are used to a more formal style of communication. The casual and accessible character of WhatsApp can ensure that you have touchpoints and interaction with your customers. When you can’t live up to the expectations or you fail to connect with your customers, the use of WhatsApp can even result in negative customer satisfaction.
SaySimple supports its clients when they want to implement WhatsApp. From a (phased) rollout to (customized) training programs on communication.