Conversational Bots for FAQ Automation
Conversational Bots are here to help you improve the Customer Journey. Think of automating your FAQs. Optimizing the First Time Fix (FTF) and reducing costs. Everyone receives the same consistent answer. By using Chatbots you increase the self-service level and you create more time for valuable customer interactions.
Conversational Bots Benefits:
Discover the benefits of the SaySimple Social Messaging Automation Platform:
Cost to Profit Center
- Reduce Average Handling Time (AHT)
- Automate FAQs
- Save time for more valuable customer interactions
- Influence the Customer Journey
- Can be used over various Touchpoints
- Process high volumes during peak moments
- Make Voice of the Customer actionable
- Experience Cross Channel Engagement
- Integrate CRM systems and create a 360 ° customer view
Conversational Bots for Cross Channel Engagement
Build valuable customer interactions through the use of Conversational Bots. The use of bots resures the reduction of waste traffic and leaves you more time for customer questions that really matter and which need a human approach. This strengthens the bond with your customer and thereby increases engagement.
The Conversational Bots are channel agnostic and can be used on Social Messaging channels such as WhatsApp, Facebook Messenger, WeChat, Viber and within Web or In-App Messaging.