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Provide Customer care via WhatsApp

Provide Customer Care via WhatsApp for a more personal way to interact with your customers. More and more companies phase out their communication channels by phone and email because their target audience prefers messaging channels like WhatsApp. They offer customer care 2.0 and offer personalized communication.

Using WhatsApp as a customer care tool means shorter response times, more interaction, happy customers, and a high NPS (Net Promoter Score). Additionally, the use of telephony within the organization can be reduced with more than 20%. This means that you can expect a shift in the customer contact from one channel to another. This reduces the costs for the customer contact center.

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Using WhatsApp

Easy and user-friendly customer contact leads to happier customers and increased loyalty. This is what customer care through WhatsApp offers and what SaySimple stands for. Using WhatsApp as a customer care channel gives the service employee a lot more context and, thanks to the extensive multimedia options of the chat app, he or she can give more targeted assistance when the customer has a question.

Omoda & WhatsApp for customer care

For Omoda, a Dutch E-Commerce brand, customer experience is key. This is shown in the way the Omoda products are packaged and shipped, up to how the company handles customer contact. As an additional service, customers can contact Omoda through WhatsApp for personal styling advice. This creates a new dimension to the way Omoda interacts with their customers.

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Omoda

For Omoda, using WhatsApp was a logical step to strengthen its customer care strategy as the use of WhatsApp by its target audience is widespread. Furthermore, the advantages of WhatsApp are also a perfect match with Omoda’s core values: personal contact, a quick response to questions, and being accessible to customers at all times. After the introduction of WhatsApp, the email channel of Omoda has been phased out completely.

 

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