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Hoe verbeter je de klanttevredenheid?

Improving customer satisfaction begins with a clear insight into the current customer satisfaction. For this, you can use metrics such as the Net Promoter Score (NPS) and Customer Effort Score (CES). When you have such a clear image of the current customer satisfaction, you can look for the weak points as well as the issues customers have and use these to improve customer satisfaction. SaySimple has standard integrations with various Customer Satisfaction (CSAT) specialists. We already assume that social messaging channels will be implemented, because it goes without saying that offering these simple and accessible channels will be the first step towards happy customers.

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