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How to chat as a business?

There are various ways to have business chats with customers and users. Think of WhatsApp, Facebook Messenger, and Twitter DM, but you can also use web chat or even SMS. You can often pool the channels in a business dashboard that can generally be linked to a CRM or ERP package. This allows you to manage all your customer contact from one central location. When choosing a channel and to ensure smooth customer contact, be sure that you focus on the customer and that you can deliver your brand promise on every channel.

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