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Hoe communiceer je klantgericht?

When you want to communicate in a customer-oriented way, you put the customer first. You need to establish a customer journey and identify when and via which channels customers or users will contact you. Determine a matching tone of voice and the feasible, service-oriented response times for every channel. This will give you a clear insight into the wishes and demands of your customer, after which you can easily establish a suitable contact strategy.

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