# Saysimple

> Saysimple is a customer communications platform that unifies messaging channels — including WhatsApp Business, Facebook Messenger, Instagram Direct, Live Chat, and email — into a single collaborative inbox with no-code automation, a visual flow builder, journey management, and analytics. The platform is available in English, Dutch (NL), and Spanish (ES).

Saysimple helps businesses manage and automate customer conversations at scale. It is designed for customer service teams, marketers, and operations teams that want to communicate with customers via modern messaging channels. The platform is used by mid-market and enterprise companies across industries such as retail, automotive, finance, and utilities. Saysimple is a Meta Business Partner and an official WhatsApp Business Solution Provider (BSP), headquartered in Haarlem, the Netherlands.

## Language Versions

This site is available in three languages. All core pages are available in each language:

- English (default): https://www.saysimple.com/
- Dutch: https://www.saysimple.com/nl/
- Spanish: https://www.saysimple.com/es/

## Platform Overview

- [Platform overview – EN](https://www.saysimple.com/platform) | [NL](https://www.saysimple.com/nl/platform) | [ES](https://www.saysimple.com/es/platform): Full overview of all Saysimple products including the Inbox, Flow Builder, Journeys, WhatsApp Flows, Campaigns, and Analytics.

## Flow Builder

The Flow Builder is one of Saysimple's core features. It is a no-code, drag-and-drop editor that allows businesses to build smart, automated WhatsApp communication flows — without writing a single line of code.

- [Flow Builder – EN](https://www.saysimple.com/platform/flow-builder) | [NL](https://www.saysimple.com/nl/platform/flow-builder) | [ES](https://www.saysimple.com/es/platform/flow-builder): Build automated WhatsApp flows visually. Supports button messages, list messages, condition branches, wait/delay actions, tag management, and webhook/API calls to external systems such as CRMs.

Key capabilities of the Flow Builder:
- Drag-and-drop interface — no coding required
- Trigger flows based on inbound messages, keywords, or customer actions
- Send structured messages: buttons, lists, quick replies
- Add conditional logic (if/else branches) based on contact data or user input
- Use wait steps and delays to time messages correctly
- Collect data from customers (e.g. name, order number) and save it to contact profiles
- Connect to external systems via webhooks and API calls to personalize flows with live data
- Hand off to a human agent when needed (live agent escalation)
- Use cases: FAQ automation, lead qualification, appointment booking, order status, onboarding flows, and more

- [WhatsApp Automation blog post – EN](https://www.saysimple.com/blog/whatsapp-automation-via-saysimple-flow-builder): In-depth explanation of how the Flow Builder works with practical examples.

## WhatsApp Flows

- [WhatsApp Flows – EN](https://www.saysimple.com/platform/whatsapp-flows) | [NL](https://www.saysimple.com/nl/platform/whatsapp-flows) | [ES](https://www.saysimple.com/es/platform/whatsapp-flows): Native WhatsApp Flows (Meta's in-app form feature) that allow structured data collection within the WhatsApp chat interface. Can be embedded into Flow Builder automations. Use cases include appointment scheduling, customer surveys, onboarding forms, and support intake.

## Journeys

- [Journeys – EN](https://www.saysimple.com/platform/journeys) | [NL](https://www.saysimple.com/nl/platform/journeys) | [ES](https://www.saysimple.com/es/platform/journeys): A visual pipeline for managing contacts through multi-step customer journeys. Combines contact management, stage-based overviews (column/kanban style), and automated WhatsApp messages triggered by journey stage changes. Supports personalized messages using dynamic contact data, and can include media (PDFs, videos, images). Ideal for sales pipelines, onboarding, and lifecycle marketing.

## Unified Inbox

- [Inbox – EN](https://www.saysimple.com/platform) | [NL](https://www.saysimple.com/nl/platform) | [ES](https://www.saysimple.com/es/platform): A shared team inbox that consolidates all messaging channels. Agents can view, assign, and reply to conversations across WhatsApp, Facebook Messenger, Instagram Direct, Live Chat, and email in one place. Supports conversation labels, internal notes, and team assignment.

## WhatsApp Marketing Campaigns

- [Campaigns – EN](https://www.saysimple.com/platform) | [NL](https://www.saysimple.com/nl/platform) | [ES](https://www.saysimple.com/es/platform): Send proactive WhatsApp broadcast messages (template messages) to opted-in contact lists. Used for marketing campaigns, re-engagement, notifications, and promotions.

## Channels Supported

Saysimple supports the following communication channels:
- WhatsApp Business (via the official WhatsApp Business API / Meta BSP)
- Facebook Messenger
- Instagram Direct Messenger
- Live Chat (web widget)
- Email
- SMS (via integrations)

## Integrations

- [Integrations overview – EN](https://www.saysimple.com/integrations) | [NL](https://www.saysimple.com/nl/integrations) | [ES](https://www.saysimple.com/es/integrations): Connect Saysimple to existing CRM, helpdesk, and e-commerce tools.
- [Make (Integromat)](https://www.saysimple.com/integrations/make): Native integration with Make for no-code workflow automation.
- Zapier integration for connecting with third-party apps
- REST API and Webhooks for custom integrations
- Plugin Development Kit (PDK) for building custom plugins

## Analytics

- [Analytics – EN](https://www.saysimple.com/platform) | [NL](https://www.saysimple.com/nl/platform) | [ES](https://www.saysimple.com/es/platform): Dashboards for team performance, conversation volume, response times, first response time, and channel-level metrics.

## WhatsApp Business Sign-up

- [WhatsApp Business sign-up – EN](https://www.saysimple.com/whatsapp-business-sign-up) | [NL](https://www.saysimple.com/nl/whatsapp-business-sign-up) | [ES](https://www.saysimple.com/es/whatsapp-business-sign-up): Apply for a WhatsApp Business Account (WABA) via Saysimple. As an official Meta BSP, Saysimple handles the onboarding process.

## Pricing

- [Pricing – EN](https://www.saysimple.com/pricing) | [NL](https://www.saysimple.com/nl/pricing) | [ES](https://www.saysimple.com/es/pricing): Plans start from €119/month (annual billing), including WhatsApp Business, Inbox, and Analytics. Add-ons available for advanced automation, campaigns, and integrations. Annual billing carries no surcharge; monthly/quarterly billing adds 20%.
- [WhatsApp Pricing Calculator – EN](https://www.saysimple.com/whatsapp-pricing-calculator): Estimates Meta's WhatsApp conversation-based fees, separate from the Saysimple platform fee.

## Resources & Help

- [Blog – EN](https://www.saysimple.com/blog) | [NL](https://www.saysimple.com/nl/blog) | [ES](https://www.saysimple.com/es/blog): Articles on WhatsApp marketing, customer communication, conversational commerce, and platform best practices.
- [Knowledge Base](https://help.saysimple.com): Documentation and how-to guides for platform users and administrators.
- [About us – EN](https://www.saysimple.com/about-us) | [NL](https://www.saysimple.com/nl/about-us) | [ES](https://www.saysimple.com/es/about-us): Company background, team, and mission.
- [Contact – EN](https://www.saysimple.com/contact) | [NL](https://www.saysimple.com/nl/contact) | [ES](https://www.saysimple.com/es/contact): Get in touch with the Saysimple team.

## Company

- Saysimple is headquartered in Haarlem, the Netherlands.
- Website: https://www.saysimple.com
- Available in: English, Dutch (NL), Spanish (ES)