In this era of messaging, you, as a business, certainly want to use this technology in your online customer services and webcare. Stop sending overly formal messages with a salutation and ‘best regards’, but go for a fast and easy answer via your preferred channel. SaySimple will help to make the best choices, so you can grow and develop as a company when it comes to customer services and webcare. Not just convenient for your company, but also for your customers. Surely you want the same?
Online customer servicesWhat is online webcare without social messaging? Incomplete.
Sit back, relax &
The customer changes its needs at lightning speed. From telephone to messaging, from multichannel to omnichannel, and from public transport to self-driving cars. We want to achieve more and more without spending more time. This can be tricky for companies that want to meet their customers’ expectations when it comes to online customer services and webcare. It feels like you are 1-0 behind, it costs time, money, and a lot of frustration. SaySimple will make this a carefree process. So, chill, sit back, and relax. We will go step-by-step to achieve your customer’s 9+ experience.
can you go?
Raise the bar for
With SaySimple, you journey to great heights, without a hoverboard. Pool the favorite channels of your target audience into one dashboard and lift your online customer services to the next level. Easy and organized for you, a smart freedom of choice for your customers. One dashboard and one reporting tool; that’s all you need.
Before they’ve found the problem,
Customers are looking for the solution to their problem, not for the cause. Social messaging is the most user-friendly way to ask questions with as much context as possible. The combination of text messages, voice clips, videos, or photos offers enough context to offer a fitting solution. Additionally, linking the tool to your CRM package gives you real-time insight into the customer’s history, so you no longer have to put your customer ‘on hold’. You can start deleting your Music on Hold selection because your customers will never hear that again.
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IN GOOD COMPANY
In the Netherlands, Transavia is the market leader in flights to holiday destinations. Aware of its responsibility, Transavia is constantly looking to improve the customer experiences. With the SaySimple Eazy dashboard, the airline took the next step with ground-breaking results.Read more