SaySimple provides a social messaging automation platform and the services portfolio to support it. Our purpose is to make Conversational Excellence for social messaging executable, yielding direct business impact.
Social Messaging AutomationFor Customer Engagement and Conversational Excellence.
The Drivers for our Social Messaging Automation Platform
Today organizations lack:
- The means to adopt and unify social messaging channels and create “Conversational Excellence” that engages in a truly personal dialogue.
- Efficiency in their messaging channels, because their legacy ticketing systems are creating additional repeat traffic, as there’s no conversational history, which damages the customer relation.
- An API infrastructure that connects their current IT stack with newly introduced conversational messaging interfaces and groundbreaking technology.
A seamless, intelligent, and highly conversational experience
The Social Messaging Automation Platform
Our platform provides the foundation for connecting the social messaging channels into a seamless, intelligent, and highly conversational experience. The platform consists of three pillars: the Messaging Dashboard module, the Messaging Intelligence module, and the Conversational Excellence module.
The Messaging Dashboard module offers:
- Plug and play social messaging channel orchestration.
- Easy access, smart routing, and simple manageability.
- Transactional messaging and notifications.
The Messaging Intelligence module offers:
- Actionable insights to enhance productivity, optimize planning and boost workforce management (WFM).
- Advanced voice-of-the-customer recognition for hyper-personalization.
- Real-time insights and narrowcasting.
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Further, we provide an ecosystem, with an API infrastructure including third-party integrations that connect all the dots between key systems of engagement and back-end systems (including SalesForce, Zendesk and Topdesk integration) and complies with the GDPR framework, to ensure that you meet all regulatory standards.
Reduce TCO, Improve ROI, and Accelerate your CSAT
SaySimple’s platform offers the following unique benefits and more.
Reduced TCO through conversational excellence
- Providing first-time fix.
- Eliminating repeat traffic and unnecessary transfers.
- Providing future social messaging scalability and technology.
Improved ROI by turning customer service complaints, questions, and other interactions into commercial opportunities
- Providing high volume opportunity catch.
- Providing highly personalized and tailor-made offers.
- Providing easy way out with exceptional customer cases.
Customer satisfaction (CSAT) through conversational excellence
- Truly understanding your customer and allowing your business to engage more intuitively.
- Ensuring customer loyalty by interacting more personal.
- Accelerating customer key performances through continuous dialogue.
IMPROVE ROI FOR
Omoda, one of the bigger e-commerce players in the Netherlands, sells trendy shoes for the fashionable man and woman. Omoda believes that excellent customer experience and services key. With this principle in mind, Omoda was looking for channels to assist its customers even better.Read more
Social Messaging Automation for Airlines
In the Netherlands, Transavia is the market leader in flights to holiday destinations. Aware of its responsibility, Transavia is constantly looking to improve the customer experiences. With the Social Messaging Dashboard Module, the airline took the next step with ground-breaking results.Read more