Social Messaging Automation

For Customer Engagement and Conversational Excellence.
hotdog-v2
Powering Conversational Excellence

Transforming Customer Conversations

through Social Messaging

SaySimple provides a social messaging automation platform and the services portfolio to support it. Our purpose is to make Conversational Excellence for social messaging executable, yielding direct business impact.

Download The Ultimate Guide to Social Messaging Automation
The Lack of Today's
Organizations

Today’s Gaps

The Drivers for our Social Messaging Automation Platform

Today organizations lack:

  • The means to adopt and unify social messaging channels and create “Conversational Excellence” that engages in a truly personal dialogue.
  • Efficiency in their messaging channels, because their legacy ticketing systems are creating additional repeat traffic, as there’s no conversational history, which damages the customer relation.
  • An API infrastructure that connects their current IT stack with newly introduced conversational messaging interfaces and groundbreaking technology.
The Paradigm Shift

A seamless, intelligent, and highly conversational experience

The Social Messaging Automation Platform

Our platform provides the foundation for connecting the social messaging channels into a seamless, intelligent, and highly conversational experience. The platform consists of three pillars: the Messaging Dashboard module, the Messaging Intelligence module, and the Conversational Excellence module.

The Messaging Dashboard module offers:

  • Plug and play social messaging channel orchestration.
  • Easy access, smart routing, and simple manageability.
  • Transactional messaging and notifications.

Learn More >

The Messaging Intelligence module offers:

  • Actionable insights to enhance productivity, optimize planning and boost workforce management (WFM).
  • Advanced voice-of-the-customer recognition for hyper-personalization.
  • Real-time insights and narrowcasting.

Learn More >

Further, we provide an ecosystem, with an API infrastructure including third-party integrations that connect all the dots between key systems of engagement and back-end systems (including SalesForce, Zendesk and Topdesk integration) and complies with the GDPR framework, to ensure that you meet all regulatory standards.

Reduce, Improve, and Accelerate

Your Benefits

Reduce TCO, Improve ROI, and Accelerate your CSAT

SaySimple’s platform offers the following unique benefits and more.

Reduced TCO through conversational excellence

  • Providing first-time fix.
  • Eliminating repeat traffic and unnecessary transfers.
  • Providing future social messaging scalability and technology.

Improved ROI by turning customer service complaints, questions, and other interactions into commercial opportunities

  • Providing high volume opportunity catch.
  • Providing highly personalized and tailor-made offers.
  • Providing easy way out with exceptional customer cases.

Customer satisfaction (CSAT) through conversational excellence

  • Truly understanding your customer and allowing your business to engage more intuitively.
  • Ensuring customer loyalty by interacting more personal.
  • Accelerating customer key performances through continuous dialogue.
Request a Demo
01
00

REDUCE TCO IN
THE AUTOMOTIVE

Muntstad background Muntstad car

Muntstad is the official brand dealer and service partner of VW, Audi, ŠKODA, and SEAT. As one of the larger car dealerships in the Netherlands, Muntstad makes clever use of social messaging via SaySimple.

Read more

IMPROVE ROI FOR
E-COMMERCE

Omoda background Omoda shoe

Omoda, one of the bigger e-commerce players in the Netherlands, sells trendy shoes for the fashionable man and woman. Omoda believes that excellent customer experience and services key. With this principle in mind, Omoda was looking for channels to assist its customers even better.

Read more

Social Messaging Automation for Airlines

In the Netherlands, Transavia is the market leader in flights to holiday destinations. Aware of its responsibility, Transavia is constantly looking to improve the customer experiences. With the Social Messaging Dashboard Module, the airline took the next step with ground-breaking results.

Read more

CONVERSATIONAL EXCELLENCE
FOR EDUCATION

HvA background HvA hoes

The University of Amsterdam, is always looking for channels that meet the wishes and requirements of its students. This is why the university chose WhatsApp as the perfect addition.

Read more
  • Automotive
  • e-commerce
  • Airlines
  • Education
%
The Messaging Agency