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Messaging Intelligence dashboard

Real-time insight in your messaging status
Are you ready?

Actionable insights to enhance productivity
The Messaging Intelligence Module

The Messaging Intelligence Module gives you actionable insights to enhance productivity, optimize your seat planning and boost workforce management (WFM).

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The dashboard revolution

All you’ve ever wanted

Dashboard Features

With the SaySimple Messaging Intelligence Module you gain much more knowledge of your online customer service environment. The dashboard comes with the following features:

  • Dedicated URL: https://client.saysimple.im/
  • SSL certification
  • Insight into real-time performance
  • Drag-and-drop prioritization
  • Custom time ranges comparison
  • Custom channel filter and comparison
  • Notifications and Alerts

We use the latest technologies to develop our products and services even further; from Machine Learning and AI to Blockchain Technology.

Better Safe
Than sorry

Better safe than sorry

Privacy by Default

Our goal is carefree customer contact, in any possible way. That is why we developed the Messaging Intelligence Dashboard, based on the highest quality standards for privacy and security. With our ‘privacy by default’ & ‘privacy by design’ method, you are guaranteed to have a messaging tool that is GDPR-proof. You only have to worry about providing the best customer services, and SaySimple can even assist you with that.

More about GDPR

Your Benefits

Reduce TCO, improve ROI, and accelerate your CSAT

Once you organized your social messaging efforts into one seamless module, your agents will be able to communicate more effective, more efficient and more personal. This leads to truly personal and excellent conversations. You gain the following benefits:

Reduce TCO
  • Providing first time fix
  • Eliminating repeat traffic and unnecessary transfers
  • Providing future social messaging scalability and technology
Improve ROI
  • Providing high volume opportunity catch.
  • Providing highly personalized and tailor-made offers
  • Providing easy way out with exceptional customer cases
Accelerate CSAT
  • Truly personal interaction
  • Ensuring customer loyalty
  • Accelerating customer service KPIs
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Automotive

Muntstad car

Happy customers and inbound call reduction by providing after sales via Social Messaging.

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E-commerce

Omoda shoe

Providing a personal shopping experience via Social Messaging

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Airlines

The introduction of Social Messaging reduced inbound calls with over 20%.

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Education

HvA hoes

Social Messaging is an ideal channel to connect with students.

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  • Automotive
  • e-commerce
  • Airlines
  • Education
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The Messaging Agency