The Messaging Intelligence Module gives you actionable insights to enhance productivity, optimize your seat planning and boost workforce management (WFM).
New: The WhatsApp Business Solution is now available. Apply here for access.
Messaging Intelligence dashboard
Actionable insights to enhance productivity
The Messaging Intelligence Module
All you’ve ever wanted
With the SaySimple Messaging Intelligence Module you gain much more knowledge of your online customer service environment. The dashboard comes with the following features:
- Dedicated URL: https://client.saysimple.im/
- SSL certification
- Insight into real-time performance
- Drag-and-drop prioritization
- Custom time ranges comparison
- Custom channel filter and comparison
- Notifications and Alerts
We use the latest technologies to develop our products and services even further; from Machine Learning and AI to Blockchain Technology.
Better safe than sorry
Privacy by Default
Our goal is carefree customer contact, in any possible way. That is why we developed the Messaging Intelligence Dashboard, based on the highest quality standards for privacy and security. With our ‘privacy by default’ & ‘privacy by design’ method, you are guaranteed to have a messaging tool that is GDPR-proof. You only have to worry about providing the best customer services, and SaySimple can even assist you with that.
Reduce TCO, improve ROI, and accelerate your CSAT
Once you organized your social messaging efforts into one seamless module, your agents will be able to communicate more effective, more efficient and more personal. This leads to truly personal and excellent conversations. You gain the following benefits:
- Providing first time fix
- Eliminating repeat traffic and unnecessary transfers
- Providing future social messaging scalability and technology
- Providing high volume opportunity catch.
- Providing highly personalized and tailor-made offers
- Providing easy way out with exceptional customer cases
- Truly personal interaction
- Ensuring customer loyalty
- Accelerating customer service KPIs