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Social Messaging Dashboard

Social Messaging Channel Orchestration
Powering Conversational Excellence

Social Messaging Channel Orchestration

Social Messaging Dashboard

The Social Messaging Dashboard Module let you obtain easy access to all major Social Messaging channels such as WhatsApp for Business, Facebook Messenger, WeChat, Line, Viber and Telegram for seamless channel orchestration.

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Why this Dashboard?

Seamless and Highly

Conversational Interactions

The Social Messaging Dashboard Module enables you to manage and merge all social messaging channels into one perfect continuous conversation through the messaging channels of customer choice. The Messaging Dashboard Module offers:

  • Plug and Play Social Messaging Channel Orchestration
  • Easy Access, Smart Routing and Simple Manageability
  • Transactional Messaging, Notifications and Automation
Your Benefits

Reduce TCO, improve ROI, and accelerate your CSAT

Once you organized your social messaging efforts into one seamless module, your agents will be able to communicate more effective, more efficient and more personal. This leads to truly personal and excellent conversations. You gain the following benefits:

Reduce TCO
  • Providing first time fix
  • Eliminating repeat traffic and unnecessary transfers
  • Providing future social messaging scalability and technology
Improve ROI
  • Providing high volume opportunity catch.
  • Providing highly personalized and tailor-made offers
  • Providing easy way out with exceptional customer cases.
Accelerate CSAT
  • Truly personal interaction
  • Ensuring customer loyalty
  • Accelerating customer service KPI
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Automotive

Muntstad car

Happy customers and inbound call reduction by providing after sales via Social Messaging.

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E-commerce

Omoda shoe

Providing a personal shopping experience via Social Messaging

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Airlines

The introduction of Social Messaging reduced inbound calls with over 20%.

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Education

HvA hoes

Social Messaging is an ideal channel to connect with students.

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  • Automotive
  • e-commerce
  • Airlines
  • Education
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The Messaging Agency