Do you start a Messenger chat with a 15-year-old boy with ‘Dear…’? Oops! Quickly register for the SaySimple Kick-Off Training. Learn how to implement and manage service channels such as WhatsApp, Messenger, Twitter, or Instagram and what their impact can be. All the ins and outs about the implementation of Social Messaging based on a simple step-by-step plan. Easy and all the basic knowledge you should know about social messaging, from a simple pilot to a comprehensive channel and everything in between. Don’t you want to get a 10/10 score on your customer services?
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An inspiring journey
Advanced Communication Training
This training is tailored to your company, team, and qualities. This allows us to focus on the webcare aspect that offers you the biggest impact. Do you need a more advanced communication training or do you first want to learn more about the structure and processes within the entire service center? Be inspired by one of our consultants based on real case examples, for a webcare level of at least 9+.
You continuously update apps and devices to benefit from the latest versions with the best features. So why not update your knowledge as well? SaySimple continuously updates its expertise and upgrades its qualitative services, and we love to share this with others. Do you want to share new applications and experiences when it comes to using messaging channels for webcare and marketing departments? Then be sure to join one of our innovative and interactive events.
Openly and honestly
What are your best practices for ridiculously easy yet effective webcare? In these round table sessions, we offer our participants the opportunity to openly and honestly share their stories, statistics, and challenges within online customer services, so everyone can learn from each other. A well-known guest speaker from the business will tackle various topics, with the purpose to share knowledge and inspiration. Compare different perspectives, devices, and methods to achieve the best practice. Accept the incoming conference message and let’s get started.
IMPROVE ROI FOR
Omoda, one of the bigger e-commerce players in the Netherlands, sells trendy shoes for the fashionable man and woman. Omoda believes that excellent customer experience and services key. With this principle in mind, Omoda was looking for channels to assist its customers even better.Read more
Social Messaging Automation for Airlines
In the Netherlands, Transavia is the market leader in flights to holiday destinations. Aware of its responsibility, Transavia is constantly looking to improve the customer experiences. With the Social Messaging Dashboard Module, the airline took the next step with ground-breaking results.Read more