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Training

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Kick-off Training

Using messaging as a business communication channel does not just have a huge impact on customer satisfaction but also on your organization. This impact will differ from one organization to another, so you really want to get a sound idea of how it will work for you. With our kick-off training, you receive the SaySimple solution just as easily as the WhatsApp messages from your customers. Additionally, all users get clear work instruction on how to manage the chats. Learn everything there is to know about response times, tone of voice, use of emoji, and other unique features of communicating via social messaging channels. Are you interested in our training? Request a quotation now. One of our consultants will get back to you.

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Advanced Training Social Communication

This advanced SaySimple training is tailor-made for your organization. This allows us to focus on the topics where you will benefit most from using the messaging channels. Teach your team the right tone of voice of activating language or review the existing service center from setup to work instruction. Together with carefully selected SaySimple partners, we establish the ideal action plan and look at issues such as social language use, SEO, train the trainer, mystery conversations, current processes, as well as KPIs, tools, and platforms. The training sessions given by our partners focus on social care, social awareness, and on ‘how to use webcare’. Do you need a shorter mail chain or you would rather create a larger group app? Your organization determines the scope of the training. Have we piqued your interest in the options? Contact us for a tailor-made quotation.

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Automotive

Muntstad car

Happy customers and inbound call reduction by providing after sales via Social Messaging.

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E-commerce

Omoda shoe

Providing a personal shopping experience via Social Messaging

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Airlines

The introduction of Social Messaging reduced inbound calls with over 20%.

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Education

HvA hoes

Social Messaging is an ideal channel to connect with students.

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  • Automotive
  • e-commerce
  • Airlines
  • Education
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The Messaging Agency