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What is webcare via WhatsApp?

Webcare via WhatsApp is offering support to customers and users and answering their questions via the social messaging app WhatsApp. WhatsApp is ideal as a webcare channel because it is accessible and casual. Besides that, WhatsApp supports several multimedia options and has a personal and informal character. These are some of the reasons why WhatsApp is appreciated by services agents as well as customers.

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The Messaging Agency