Leveraging the power of social messaging for a personalized B2B experience
In a market where products are very similar, competition is fierce and digitization makes it easier for customers to gather information, you have to move with them. Direct lines with the supplier are quickly found. Now that SMEs are also aiming their services at the self-employed , it is up to wholesalers to secure their position. By delivering added value to customers, suppliers and your own organization you are one step ahead.
“ The customer is closer to us and we are closer to the customer. The telephone contact and handling time have been estimated to have fallen by 20 to 30%.John van Schaijk - Plieger
Use the power of Social Messaging
In an “always on” society where customers are becoming increasingly demanding, it is important to respond to this. The digitization of the playing field brings many challenges but also opportunities. The current technology of Social Messaging Automation makes it possible to go one step further. Think of;
- An increase in customer satisfaction (CSAT)
- A decrease in costs (TCO)
- And an increase in the return of your customer service department (ROI)