About Botstar
Botstar is a visual chatbot builder that enables businesses to design and train AI-driven conversational agents for Messenger and websites without coding. It combines no-code bot design with natural language understanding to automate customer interactions at scale.
Saysimple customers can connect Botstar chatbots to their WhatsApp Business and web channels, automating routine inquiries while routing complex conversations to agents in the shared inbox. This combination reduces response times, improves first-contact resolution, and frees your team to focus on high-value customer support and sales conversations.
Popular use cases
Automate WhatsApp Customer Inquiries
Deploy a Botstar chatbot on WhatsApp Business to handle common questions—order status, pricing, appointment availability—instantly. The bot qualifies leads and gathers information, then seamlessly hands off complex requests to your Saysimple team inbox for human follow-up, ensuring no customer falls through the cracks.
24/7 Multi-Language Support
Use Botstar's AI capabilities to respond to customers in their preferred language across WhatsApp, even outside business hours. Routine support tickets are resolved automatically, while urgent or nuanced issues are flagged to your agents in Saysimple for immediate attention, improving customer satisfaction and team efficiency.
Lead Qualification and Routing
Configure Botstar to ask qualifying questions on WhatsApp or your website, then automatically tag and route high-intent prospects to the right sales agent in Saysimple. This ensures hot leads get personal attention quickly, while lower-priority inquiries are handled asynchronously, maximizing conversion rates.
