‍Saysimple: The Trengo Alternative!

Summary

Trengo and Saysimple are both omnichannel customer contact platforms, but they differ on pricing structure, security, and integration depth. This article lines up the six biggest differences and compares both platforms' pricing in detail, so you can make an informed choice for your customer service and sales team.

TL;DR

Saysimple starts from just 3 users for €119 a month, including one WhatsApp Business number; Trengo starts from €299 a month for 10 users and 6,000 conversations a year.
Both platforms bundle WhatsApp, Instagram DM, Facebook Messenger, live chat, email, and telephony in one inbox, but Saysimple charges purely per user, with no conversation bundles.
Saysimple is fully GDPR compliant and runs on ISO certified infrastructure, with IP whitelisting, SSO, and 2FA available as security options.
The Saysimple API and Zapier integration connect your CRM or ERP for a 360 degree customer view.

Looking for a Trengo alternative? Saysimple gives you one centralized, secure platform to run WhatsApp professionally across customer service, sales, marketing, and recruitment. Bundle every communication channel into a single shared inbox for your whole team. Request a free demo today and see the difference for yourself.

Trengo vs. Saysimple

Trengo and Saysimple are both omnichannel customer contact tools that bring every channel together in one inbox: WhatsApp, Instagram DM, Facebook Messenger, live chat, email, and business telephony, from a single platform.

What that looks like in practice shows up at BMN Building Materials, a building materials chain with 85 branches spread across the Netherlands. Their service process was breaking down across separate channels per branch, while customers increasingly asked for WhatsApp directly. After moving to one centralized Saysimple inbox, reachable through a single number with smart routing to a customer's preferred branch, and adding web chat as an extra channel, response times dropped by 72%. Read the full BMN Building Materials case. That's the kind of difference a feature checklist doesn't show: it's not about which platform has the longer list, it's about what happens once a whole team actually works from one screen.

In our experience, teams switch from Trengo to Saysimple mostly once support scales past a handful of agents and per-conversation pricing starts working against them instead of scaling with them. At that tipping point, the feature list stops mattering as much as which platform grows without friction.

Where Saysimple sets itself apart from Trengo

Price is where the difference is clearest: Saysimple runs on a cheaper user license than Trengo. You can start with just 3 users, and unlimited conversations are included as standard, while Trengo charges conversation bundles on top of the user license. Our support team is also easy to reach by phone, email, and WhatsApp, answering every question within 24 hours, and with more than 8 years of experience and 500+ customers, we've built a solid knowledge position in omnichannel communication.

Results-driven: our Customer Success team actively helps shape a digital customer contact strategy that supports your business goals, not just at the start but ongoing.
Integrations: Saysimple is the communication hub for your CRM, ERP, or planning system, with an API to automate processes based on customer data.
Security: the platform meets strict security standards and is fully GDPR compliant.

Privacy and security

Because you're working with customer data, you want conversations stored professionally and securely. With Saysimple, you control access to your customer data using methods such as IP whitelisting, single sign-on (SSO), and two-factor authentication (2FA).

We work with several cloud providers, including Amazon Web Services, all of which are ISO-certified. Our data centers are physically separated and can operate autonomously. Every connection to and from the Saysimple platform is encrypted, and all data — including customer information, conversation details, and files sent — is stored encrypted as well.

Trengo pricing vs. Saysimple pricing

Trengo's pricing model is split into three packages, billed monthly based on the number of users and an expected number of conversations per year (starting from €299 per month, including 10 users and 6,000 conversations per year). Expect more than 6,000 conversations a year? You can optionally buy extra conversations in bundles of 100 for €15 per bundle (€0.15 per conversation).

* This excludes the template fees you pay to Meta as a business for sending WhatsApp templates to start proactive conversations.

Saysimple pricing

With Saysimple, you can get started from just 3 users for €119 per month, including one WhatsApp Business number. While Trengo also charges per conversation bundle, Saysimple charges purely based on the number of users — simple and predictable.

You can also expand Saysimple for a fixed additional fee with extra users, a longer conversation retention period, and add-on modules such as call deflection and WhatsApp broadcasts.

Check out our pricing page for more information.

Saysimple API integrations

Improve your workflows by connecting your existing systems to the Saysimple communication platform. A two-way integration between your system and Saysimple lets you:

Automatically log conversations in your CRM/ERP
Sync up-to-date contact details to Saysimple
Give employees access to current customer data next to every conversation, via a CRM/ERP plug-in
Automate personalized WhatsApp messaging, triggered by signals from your external systems

Connect with existing systems via Zapier

Saysimple offers integration options through Zapier, letting you easily connect the platform to hundreds of other tools, such as your CRM, email marketing software, or ticketing system. That way you automate processes, save time, and keep your customer data always up to date.

View our profile on the Zapier website here.

Core features of the Saysimple platform

We're here to help you build your digital customer contact strategy, and our platform helps you work more efficiently and with more focus on the customer.

Team inbox: manage all incoming and outgoing communication in one central inbox for multiple users.
Team management: create teams and collaborate across departments or locations from a single system.
Smart routing: automatically route incoming conversations to the right agent, department, or location.
Labels: categorize conversations easily using predefined tags.
Contact tags: segment contacts using predefined contact labels.
Quick replies: save time by using predefined standard responses to reply faster.
Business hours: send automated welcome and away messages based on your set business hours.
Internal notes: add internal notes alongside a conversation, invisible to the customer.
Web chat: for internal communication between platform users, one-on-one or in a group chat.

Video: discover the WhatsApp add-on for deflecting conversations