Reduce calls with WhatsApp Call Deflection

WhatsApp Call Deflection is your solution for long wait times. Simply route incoming calls to an alternative service channel and reduce the workload for your agents.


Easy switch from calling to messaging

Customer questions come flooding in from various channels from email to chat to calls. Despite a general preference for messaging, customers are quick to call customer service numbers to speak to a live agent. Reduce the overflow of incoming calls with call / IVR deflection. Spread out your inbound call traffic by adding a welcome message, allowing customers to switch from call to SMS or WhatsApp seamlessly.

Call deflection
Conversation types


Highest priority for call to messaging conversations

Let your customers know about the option to switch their conversation to chat. Call deflection ensures that customer questions are answered sooner, without the need for call queues. Prioritize requests from incoming calls by labelling them in the Saysimple Multichannel inbox.


Call deflection: quick service, satisfied customers

Help customers in no time by redirecting calls to WhatsApp. No more hold music or never-ending wait times, respond to all types of questions immediately via chat. Customer satisfaction increases significantly when you help your customers in a timely manner.

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Call deflection to agents


Boost productivity among agents

The time it takes to take one call is equal to ten chat conversations. Our central dashboard provides a comprehensive overview your whole team can access, never missing a beat on incoming requests from any channel.


Messaging improves job satisfaction

Endlessly ringing phones are a thing of the past with call deflection. Handle peak service windows by redirecting calls to WhatsApp with call deflection. By helping more customers, faster, not only are you reducing workloads and increasing productivity, but you’re increasing your agents’ job satisfaction. Minimal effort, maximum impact!

Call deflections whatsapp routing


Save time and money with Call deflection

Deflecting your calls to WhatsApp or SMS can reduce your incoming phone traffic by up to 40%. All you need to do is add an automated welcome message to your IVR menu and customers can choose to join a call queue or receive immediate help via messaging. Save valuable time and money with this simple addition!

This is what our customers say

+500 brands already use Saysimple to improve omni-channel customer communities at scale.

Luc Verhagen

Luc Verhagen

Dusseldorp BMW

You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.

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Rienk de Jonge

Rienk de Jonge

Holiday park Pean

With WhatsApp broadcasting via Saysimple Engage, I increased conversion by 20%. I am satisfied with this solution that gives me a complete view of the interaction with my customers.

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Thijs van der Spek

Thijs van der Spek

Severs Breeman BMW & MINI

Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.

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Narek Grigoryan

Narek Grigoryan

Volvo Nieuwenhuijse

Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.

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