Analytics & Insights

Keep an eye on your KPIs in real time. Then make decisions backed by data and insight to move forward with confidence.

saysimple insights dashboard

Better information. Better decisions.

Big-picture overviews and detailed information are now available at a glance as you monitor incoming and outgoing messages, the performance of your team and other KPIs.

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Monitor every channel

Easily compare different channels, based on real-time volumes. Then use the data to allocate resources appropriately.

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Improve agent performance

A team is only as strong as its weakest link. Now you can make the whole chain stronger by using data to optimise productivity.

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Conversational AI

Artificial Intelligence is able to automatically understand sentiment, categorise messages and help eliminate bottlenecks, helping your operations run smoother.


Agent allocation

Ensure your customers get the service they deserve by analyzing agent performance – then making data-driven decisions about who works where, and on what.

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Monitor and meet your KPIs

Use sophisticated analytics and insights to evaluate every customer contact. Stats such as first reply time, resolve time and resolve ratio help lift performance and track SLAs


Enhance the customer journey

Put conversational AI to work and analyze thousands of interactions to discover which topics use the most resources. Then develop automated processes to help customers get solutions quicker.

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This is what our customers say

+500 brands already use Saysimple to improve omni-channel customer communities at scale.

Luc Verhagen

Luc Verhagen

Dusseldorp BMW

You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.

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Rienk de Jonge

Rienk de Jonge

Holiday park Pean

With WhatsApp broadcasting via Saysimple Engage, I increased conversion by 20%. I am satisfied with this solution that gives me a complete view of the interaction with my customers.

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Thijs van der Spek

Thijs van der Spek

Severs Breeman BMW & MINI

Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.

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Narek Grigoryan

Narek Grigoryan

Volvo Nieuwenhuijse

Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.

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