Omnichannel Team Inbox

Communicate with your customer via WhatsApp, Messenger, web chat and email from one inbox. As a team manager you are in control, resulting in a satisfied customer.

All contact channels in one inbox

Manage all customer contact channels from one inbox and collaborate efficiently. Be available with the Multichannel Inbox for messages from WhatsApp Business, Facebook Messenger, Webchat and email.

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Work together, win together

Tag team members, transfer conversations and label conversations to make communication quicker and more efficient.

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All channels connected

Build stronger connections with your customers, by using their preferred channels. WhatsApp Business, Messenger, webchat and email, all in the same place.

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Automation. Satisfaction.

Manage the inbox with multiple agents. This ensures more efficient workflows, lower resolution times and a higher customer satisfaction.

WHATSAPP, WEBCHAT & EMAIL

Manage more channels at once

Communicate quickly and efficiently via WhatsApp Business, Facebook Messenger, Webchat and email. All conversations are collected in the Saysimple Multichannel Inbox giving you a direct line to the customer.

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QUICKER ANSWERS, HAPPIER CUSTOMERS

Effortlessly route conversations to the right agent

Route the question to the departments that have the answers to ensure your customers get the right answer first time.

WORK EFFICIENTLY

Link conversations to the right employee

As a team lead, strive for an efficient workflow. This can be done by automatically linking your employees to the right customer conversation and questions are answered based on expertise. The result is quick follow-up and lower handling time.

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FAST FOLLOW-UP

Quick replies and templates

Use standard templates and quick replies for the most common questions. This gives you as a customer service employee the time to help the customer with more substantive issues. The quick replies can be used on any channel and are fully adjustable. The result is more time for your own customers and happy customers.

This is what our customers say

+500 brands already use Saysimple to improve omni-channel customer communities at scale.

Luc Verhagen

Luc Verhagen

Dusseldorp BMW

You set yourself apart by being available outside of office hours. And that's what we stand for. We don't want to handle customers functionally, but to personally surprise them. That is possible thanks to Saysimple.

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Rienk de Jonge

Rienk de Jonge

Holiday park Pean

With WhatsApp broadcasting via Saysimple Engage, I increased conversion by 20%. I am satisfied with this solution that gives me a complete view of the interaction with my customers.

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Thijs van der Spek

Thijs van der Spek

Severs Breeman BMW & MINI

Thanks to WhatsApp Call Deflection at Severs Breeman, we saved more than 10 hours of phone time in the first month, and usage is increasing weekly.

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Narek Grigoryan

Narek Grigoryan

Volvo Nieuwenhuijse

Via the IDAS integration in the Saysimple platform, we immediately know which customer belongs to which department. This way, we can direct inquiries to the right colleague, retrieve car details, and assist customers more efficiently remotely.

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