About Castingwords
CastingWords is a human-powered transcription service that converts audio and video into accurate, searchable text through a RESTful API. Unlike automated solutions, their team of professional transcribers ensures high accuracy across accents, technical terminology, and background noise.
Saysimple customers can automatically transcribe voice messages, audio notes, and call recordings received through WhatsApp and other channels. This enables agents to quickly search conversation history, ensure compliance documentation, create audit trails, and improve customer service quality—particularly valuable for healthcare, legal, and professional services teams handling sensitive communications.
Popular use cases
Healthcare: Voice Message Compliance & Documentation
A healthcare provider receives patient inquiries via WhatsApp voice messages. By integrating Castingwords, each voice message is automatically transcribed and stored in Saysimple's shared inbox, creating a searchable, compliant record of patient interactions. Agents can quickly reference previous conversations without replaying audio, and compliance teams have accurate documentation for audits.
Hospitality: Guest Requests & Service Recovery
A hotel chain manages guest requests through WhatsApp, including voice messages about room issues or special requests. Castingwords transcription ensures the entire team can instantly read and act on guest needs without waiting for voice playback. Service recovery becomes faster, and conversation context is preserved in written form for quality assurance and training.
Real Estate: Voicemail & Property Inquiry Tracking
Real estate agents receive voicemail inquiries about properties via WhatsApp. Automatic transcription converts these into searchable records within Saysimple, allowing teams to categorize leads by property interest and follow up systematically. Nothing gets lost in voicemail, and all team members can instantly see what prospects are asking about.
