About CustomGPT
CustomGPT.ai enables businesses to build AI-powered chatbots trained on their own data, knowledge bases, and business processes. These chatbots can answer customer questions accurately and consistently without requiring extensive manual training.
Saysimple customers can deploy CustomGPT-powered agents across WhatsApp, email, and web chat to automate common inquiries, qualify leads, and reduce response times. Your team inbox remains the hub for complex conversations that need human touch, while CustomGPT handles routine questions 24/7, improving customer experience and freeing your agents for high-value interactions.
Popular use cases
Automate FAQ Handling on WhatsApp
Retail and hospitality businesses receive repetitive questions about hours, policies, and product details. Deploy a CustomGPT chatbot trained on your business information to answer these instantly on WhatsApp, while flagging complex requests to your Saysimple team inbox for personal follow-up.
Lead Qualification and Information Collection
Real estate, professional services, and logistics companies can use CustomGPT to qualify inbound WhatsApp inquiries, collect customer details, and route qualified leads to the right agent through Saysimple. This accelerates sales cycles and ensures no lead falls through the cracks.
Consistent After-Hours Support
Healthcare practices and service businesses can offer 24/7 initial responses to common patient or customer questions via WhatsApp, even outside business hours. CustomGPT provides instant acknowledgment and relevant information while your Saysimple team handles complex cases during business hours.
