About Keen.io
Keen.io is an embedded analytics API that collects, analyzes, and visualizes event data in real time. It enables businesses to build custom dashboards and reports without managing complex data infrastructure.
Saysimple customers use Keen.io to track messaging performance beyond standard reports—monitoring conversation patterns, agent response times, campaign engagement, and customer sentiment across WhatsApp, email, and chat. Teams gain deeper visibility into which campaigns drive conversions, which agents resolve issues fastest, and where customers drop off, enabling data-driven improvements to customer experience and team efficiency.
Popular use cases
Monitor WhatsApp Campaign Performance in Real Time
Track delivery rates, click-through rates, and customer responses to WhatsApp broadcast campaigns as they happen. Use Keen.io dashboards to identify top-performing messages, segment audiences by engagement level, and optimize future campaigns based on real behavioral data rather than intuition.
Analyze Agent Productivity and Customer Satisfaction
Visualize metrics like average response time, resolution time, and customer sentiment across your team inbox. Identify top performers, spot training gaps, and correlate messaging speed with customer satisfaction scores to build a high-performing support team.
Build Custom Reports for Stakeholders
Create branded, interactive dashboards that pull live Saysimple conversation data into Keen.io. Share real-time insights with management, clients, or franchisees—showing ROI on messaging initiatives, customer acquisition costs by channel, and team KPIs without manual reporting.
