About Livesession
LiveSession is a session replay and user behavior analytics platform that records and visualizes how customers interact with your website. It captures user journeys, clicks, form submissions, and frustration signals to help you understand conversion barriers and user experience issues.
By connecting Livesession to Saysimple, your team gains visibility into customer website behavior directly within your WhatsApp conversations. When a customer reaches out via WhatsApp about a product or checkout issue, your agents can see exactly what happened on your site—where they clicked, what they viewed, and where they dropped off—enabling faster, more informed support and reducing resolution time.
Popular use cases
Resolve Checkout Issues Faster
A customer messages on WhatsApp that they can't complete a purchase. Your support agent views their Livesession session replay within Saysimple to see exactly where they got stuck in your checkout flow. The agent immediately identifies a form error and guides them to completion—turning a frustrated customer into a sale.
Proactive Support During Peak Traffic
Livesession shows your team that multiple customers are experiencing errors on a specific product page. Your agents proactively reach out to customers currently browsing via WhatsApp to offer assistance before they abandon their carts, improving conversion rates and customer satisfaction.
Personalize Support Interactions
When a customer WhatsApps with questions about a product, your agent sees their full browsing history and exactly which features or pages they viewed. This context lets your team provide highly personalized recommendations and support—demonstrating attentiveness and increasing the likelihood of a successful sale.
