About Ragie
Ragie is a fully managed RAG (Retrieval-Augmented Generation) platform that enables developers to build intelligent search and AI features by connecting to business documents, PDFs, and knowledge bases. It processes unstructured data and makes it instantly searchable and queryable.
Saysimple customers can use Ragie to automatically pull relevant documents, policies, and information directly into WhatsApp conversations. Your support team gets instant access to the right knowledge base content without leaving the chat—reducing response times and improving consistency across customer interactions. Perfect for healthcare providers answering patient questions, real estate agents sharing property details, or logistics teams retrieving shipment information on demand.
Popular use cases
Healthcare: Instant Patient Information Retrieval
A healthcare practice receives a patient WhatsApp inquiry about appointment policies or medication instructions. The Saysimple agent triggers a Ragie search connected to their policy documents and medical guidelines. Relevant information surfaces instantly in the chat, enabling fast, accurate, and compliant responses without manual document hunting.
Real Estate: Property Details on Demand
A real estate agent handles multiple property inquiries via WhatsApp. When a customer asks about features, pricing, or availability, Ragie retrieves the exact listing details, floor plans, and comparable properties from the agent's document database. The agent sends curated information directly in chat, closing conversations faster.
Logistics & Supply Chain: Shipment & Compliance Documentation
Logistics teams receive customer queries about tracking, customs documentation, or shipping regulations via WhatsApp. Ragie pulls the relevant shipment records, compliance templates, and policy documents. Support agents respond with accurate, current information instantly, reducing inquiry resolution time and customer frustration.
Professional Services: Knowledge Base at Your Fingertips
Law firms, accounting practices, or consulting teams use WhatsApp for client updates. When clients ask procedural questions, Ragie searches connected contract templates, compliance guides, and service documentation—allowing agents to provide accurate, branded responses without switching tools or causing delays.
