About Retently
Retently is a customer experience management platform that helps businesses collect, analyze, and act on customer feedback through intelligent surveys and integrations. It enables teams to measure satisfaction, identify trends, and respond to customer sentiment in real time.
Saysimple customers use Retently to send targeted feedback surveys via WhatsApp, email, and web chat—then manage responses directly in their shared inbox. This creates a closed loop: gather feedback from customers where they already communicate with you, automatically track NPS and satisfaction metrics, and empower your team to follow up with detractors or promoters immediately, turning feedback into action without context switching.
Popular use cases
Post-Purchase Feedback via WhatsApp
After a customer completes a purchase or service interaction, send a quick NPS or satisfaction survey via WhatsApp. Responses flow directly into your Saysimple inbox, allowing your support team to immediately reach out to unhappy customers, resolve issues, and turn them into promoters before they leave negative reviews.
Real-Time Support Quality Monitoring
Send brief post-interaction surveys to customers after your agents resolve their issues in Saysimple. Track agent performance and customer satisfaction in one dashboard, identify training opportunities, and celebrate top performers—all without leaving your shared inbox workflow.
Hospitality Guest Experience Campaigns
Hotels, restaurants, and venues can send feedback surveys via WhatsApp to guests during or after their stay. Collect reviews, identify service gaps, and respond to concerns in real time through your Saysimple team inbox, improving retention and online reputation management.
Healthcare Patient Satisfaction Tracking
Medical practices and clinics send post-appointment feedback surveys via WhatsApp to track patient satisfaction and care quality. Agents can review feedback in Saysimple and follow up with patients who report concerns, strengthening doctor-patient relationships and compliance documentation.
