About Sendbird
Sendbird is a communication platform that provides chat, voice, and video APIs, enabling businesses to build seamless in-app messaging experiences for their users without managing infrastructure.
Saysimple customers can use Sendbird to power in-app customer communication channels while centralizing all conversations—from WhatsApp, email, web chat, and Sendbird—in a single team inbox. This allows your agents to respond to customers across multiple communication touchpoints, maintain conversation history, and deliver consistent service without switching between platforms.
Popular use cases
Unified Omnichannel Support for Mobile Apps
Retail and hospitality businesses can embed Sendbird's in-app chat into their mobile applications, then manage all customer inquiries—including WhatsApp messages and app conversations—from Saysimple's shared inbox. Your support team handles everything in one place, eliminating the need to monitor separate channels and ensuring faster response times.
Seamless Customer Engagement for E-Commerce
E-commerce brands can use Sendbird chat within their app to let customers ask questions about products in real-time. Saysimple captures these conversations alongside WhatsApp marketing and email, enabling your team to upsell, provide personalized support, and track customer lifetime value across all touchpoints.
Service Businesses with Multi-Platform Presence
Professional services, real estate, and logistics companies can offer in-app chat through Sendbird while maintaining WhatsApp Business for direct customer communication. Managing both channels through Saysimple's unified inbox ensures no message is missed and team productivity increases through shared context and conversation history.
