About Toggl
Toggl is a time tracking application that helps teams monitor and manage work hours efficiently. It provides real-time visibility into how time is spent across projects and tasks, with detailed reporting and analytics.
Saysimple customers use Toggl integration to automatically log time against customer conversations, support tickets, and messaging campaigns. Service teams can track billable hours per client conversation, while managers gain insight into team capacity and productivity across WhatsApp, email, and chat channels—enabling accurate invoicing and resource planning.
Popular use cases
Professional Services: Track Billable Hours per Client
Law firms and consultancies manage client conversations in Saysimple's shared inbox while Toggl automatically records time spent on each WhatsApp or email exchange. Agents can log billable hours directly from conversation threads, eliminating manual timesheets and ensuring accurate client invoicing based on actual messaging interactions.
Support Teams: Measure Response Time and Productivity
Customer support teams use Toggl to track time per conversation category—urgent issues, general inquiries, complaints. Managers review Saysimple analytics alongside Toggl reports to identify bottlenecks, optimize team scheduling, and measure individual agent productivity across all messaging channels in one view.
Agencies: Project-Based Time Allocation
Marketing and support agencies manage multiple client accounts in Saysimple and assign time tracking to each project in Toggl. WhatsApp campaigns, chat support, and email sequences are logged per client, providing transparent time reports for invoicing and capacity planning across the agency's customer base.
