About VirusTotal
VirusTotal is a free online service that analyzes files and URLs against multiple antivirus engines and website scanners to detect viruses, malware, trojans, and other malicious content in real time.
Saysimple customers can integrate VirusTotal to automatically scan links and attachments shared by customers in WhatsApp, email, and web chat conversations. This protects your team from clicking malicious links, downloading infected files, and falling victim to phishing attacks—critical for businesses handling sensitive customer data in healthcare, financial services, and professional sectors.
Popular use cases
Protect Team from Phishing in Customer Conversations
A healthcare provider's support team receives a WhatsApp message from a customer with a suspicious link. With VirusTotal integration, Saysimple automatically scans the URL before an agent opens it, alerting the team if it's a known phishing or malware site. This prevents credential theft and data breaches before they happen.
Screen File Attachments Before Download
A logistics company's agents receive invoice PDFs and shipping documents via WhatsApp daily. VirusTotal integration scans each attachment for embedded malware or trojans. Agents see a safety status badge in the shared inbox, allowing them to safely download or quarantine files with confidence.
Reduce Security Risk Across Multi-Channel Support
Real estate agents managing client inquiries via email and web chat receive document links regularly. VirusTotal scanning covers all channels in one shared inbox, ensuring consistent malware protection across WhatsApp, email, and web conversations without agents needing separate security tools.
