About Yelp
Yelp is the leading platform for local business discovery, aggregating customer reviews, ratings, and business information across millions of locations. It provides businesses with access to customer feedback and local search visibility.
Saysimple customers in retail, hospitality, real estate, and professional services can now monitor Yelp reviews directly in their shared inbox, respond to customer feedback via WhatsApp and email, and track reputation metrics alongside ongoing conversations. This enables faster response times to reviews, better customer engagement, and unified management of online reputation across all messaging channels.
Popular use cases
Monitor and Respond to Reviews in Real-Time
When a new Yelp review is posted, Saysimple automatically logs it in your shared inbox. Your team can review the feedback together, craft responses, and send personalized follow-ups directly to the customer via WhatsApp or email—all without leaving Saysimple. This keeps reputation management centralized and ensures no review goes unaddressed.
Build Customer Trust Through Responsive Service
Hospitality and real estate businesses receive Yelp review alerts and immediately route them to the right agent based on property or service type. Agents can respond professionally within minutes, demonstrate service recovery, and even turn negative experiences into positive ones by engaging directly through customers' preferred channels.
Leverage Reviews in Marketing and Upsell Campaigns
Sync high-rating customer data from Yelp into Saysimple to segment audiences for WhatsApp marketing campaigns. Send testimonial-driven promotions or loyalty offers to satisfied customers, or create targeted re-engagement sequences for those who left neutral feedback—driving repeat business and referrals.
