About Basin
Basin is a no-code form backend that lets you create powerful, production-ready forms without server-side coding. It handles form submissions reliably and securely, making it easy to collect customer data at scale.
With Saysimple, you can embed Basin forms on your website, collect customer inquiries, and automatically funnel them into your WhatsApp Business inbox. Your team gets a complete view of each customer's form submission alongside their conversation history, enabling faster responses and better context for every interaction.
Popular use cases
Collect Appointment Requests via Web Form
Health clinics and salons can embed a Basin appointment form on their website. When customers submit the form, the data syncs to Saysimple and triggers an automated WhatsApp message confirming their request. Your team can then manage confirmations, reschedules, and reminders all within the shared inbox.
Gather Sales Leads from Landing Pages
Real estate and professional services firms use Basin forms to collect inquiry details from website visitors. Each submission appears in Saysimple as a new lead, allowing agents to respond immediately via WhatsApp with personalized follow-ups, property details, or service information without switching platforms.
Process Customer Feedback and Support Tickets
Retail and hospitality businesses embed feedback forms to collect complaints or feature requests. Responses flow directly into Saysimple, where your support team triages tickets, investigates issues, and follows up with customers over WhatsApp to resolve problems and maintain satisfaction.
