About Beamer
Beamer is a customer communication platform that lets you publish product announcements, feature updates, and important news directly within your applications or websites. It provides a non-intrusive way to keep users informed and engaged with contextual, timely notifications.
Saysimple customers use Beamer to complement their WhatsApp and multi-channel messaging strategy. While Saysimple handles direct customer conversations and support, Beamer ensures product updates reach users in-app. Together, they create a cohesive communication experience: broadcast important announcements through Beamer, then handle follow-up questions and support conversations in Saysimple's shared inbox across WhatsApp, email, and chat.
Popular use cases
Announce Features and Drive Engagement
Launch a new product feature and notify all active users instantly via Beamer. When customers have questions about the update, they can easily reach your team through WhatsApp or chat, where Saysimple's shared inbox ensures quick, coordinated responses.
Reduce Support Volume with Proactive Updates
Use Beamer to notify customers about maintenance windows, service changes, or important policy updates before support requests flood in. Your team can then use Saysimple to handle any remaining questions through their preferred channels, reducing back-and-forth.
Segment Announcements and Enable Two-Way Dialogue
Target specific user segments with tailored announcements in Beamer, then use Saysimple's WhatsApp marketing and automations to follow up with personalized messages or offers to opted-in contacts who engaged with the announcement.
