About Bugherd
BugHerd is a visual feedback and bug tracking tool that lets clients and team members report website issues directly on live pages. Issues are captured with screenshots, annotations, and context, streamlining the bug reporting process.
Saysimple customers can receive BugHerd notifications through WhatsApp, email, and web chat, ensuring your entire team stays informed about website problems in real time. Route bug reports to the right agents, discuss fixes with clients via WhatsApp, and track resolution status—all in your shared inbox.
Popular use cases
Real-time bug alerts for distributed teams
When a client reports a website bug via BugHerd, your team receives an instant WhatsApp notification in Saysimple. Team members can discuss the issue, assign ownership, and update the client—all without leaving the shared inbox. This keeps critical website issues from slipping through the cracks.
Client communication during website maintenance
During site updates or bug fixes, use WhatsApp to proactively notify clients about issues and their status. Send screenshots and progress updates through Saysimple, keeping clients informed and reducing support inquiries about known problems.
Centralized feedback loop with development teams
Aggregate client feedback from BugHerd and manage conversations with your development team through Saysimple. Use the shared inbox to coordinate between support staff and developers, ensuring bugs are documented, prioritized, and resolved systematically.
