About Clockify
Clockify is a free time tracking software that enables individuals and teams to log work hours across projects, tasks, and clients. It provides detailed time reports and insights into where time is being spent.
Saysimple customers can connect Clockify to automatically or manually track time spent handling customer conversations on WhatsApp, email, and web chat. This helps service teams measure productivity, manage billable hours, allocate resources fairly, and generate accurate timesheets—all without leaving your Saysimple inbox.
Popular use cases
Billable Time Tracking for Service Providers
Professional services teams using Saysimple can log time directly against customer conversations in Clockify, ensuring accurate billing. When a client messages via WhatsApp or email, agents start a timer for that interaction and stop it when resolved—creating a clear audit trail of billable hours spent per customer.
Team Productivity and Capacity Planning
Managers can review Clockify reports to see how much time agents spend on conversations, identify bottlenecks, and make informed staffing decisions. This data helps optimize team scheduling, set realistic response time targets, and ensure workload is distributed evenly across your support team.
Project-Based Accounting for Agencies
Creative and consulting agencies managing multiple client projects can assign WhatsApp and email conversations to specific projects in Clockify. At the end of each month, generate timesheets by project and client to track profitability and inform project pricing for future engagements.
