About Cody
Cody is an AI-powered assistant that combines ChatGPT's capabilities with custom training on your specific business data, processes, and knowledge base. It learns from your unique operations to provide contextually relevant, on-brand responses.
Saysimple customers can deploy Cody as an intelligent first-responder across WhatsApp, email, and web chat. Handle routine inquiries, FAQs, and appointment questions automatically while your team focuses on complex issues. Cody reduces response times, scales support without hiring, and ensures consistent, knowledgeable answers—all within your shared inbox workflow.
Popular use cases
Instant FAQ Responses on WhatsApp
Customers messaging your WhatsApp Business account with common questions—store hours, return policies, product specs—receive immediate, accurate answers from Cody without agent intervention. Your team sees resolved conversations in the shared inbox, freeing capacity for high-value inquiries.
Smart Appointment & Booking Routing
Healthcare practices, salons, and service businesses can deploy Cody to qualify appointment requests, check availability, and collect details via WhatsApp. Cody pre-fills booking forms and flags complex requests for agents, streamlining your scheduling workflow.
24/7 Customer Support Outside Business Hours
Set Cody to handle all incoming messages after hours or during peak times. It answers product questions, troubleshoots common issues, and collects details customers provide—agents wake up to pre-qualified conversations ready for resolution.
Multilingual Support at Scale
Retail and logistics companies serving diverse markets deploy Cody to respond in customers' preferred languages. Reduce wait times and improve satisfaction for non-English speakers while maintaining quality through your business-specific AI model.
