About Fillout Forms
Fillout is a form-building platform that lets businesses create customizable forms and surveys, with a REST API for seamless data integration. Forms can be deployed across multiple channels and responses are organized for easy access and analysis.
Saysimple customers use Fillout to gather structured information from prospects and customers through WhatsApp conversations and web chat. Capture service requests, appointment details, feedback, or qualifications data—then automatically log responses in your shared inbox or connected CRM. This eliminates manual data entry, speeds up lead qualification, and ensures no customer information is lost in conversation threads.
Popular use cases
Qualify Leads via WhatsApp Forms
A real estate or professional services firm sends a Fillout form link via WhatsApp to interested prospects. When they complete the form—answering questions about budget, location, or service needs—responses appear instantly in Saysimple's shared inbox. Your team can prioritize follow-ups based on qualification level without re-typing data.
Streamline Appointment & Service Requests
Healthcare clinics, salons, or hospitality venues embed Fillout forms in WhatsApp conversations to capture appointment requests with preferred dates, times, and special requirements. Form data syncs to Saysimple, where agents can confirm bookings and route to scheduling tools—reducing back-and-forth messages and manual booking errors.
Collect Customer Feedback & Surveys
After resolving a support ticket or completing a transaction, send a Fillout survey form via WhatsApp to gather NPS scores, satisfaction ratings, or detailed feedback. Responses automatically populate your Saysimple inbox and analytics, helping you measure team performance and identify improvement areas without switching platforms.
