About Heartbeat
Heartbeat is a plug-and-play online community platform that enables businesses to build branded communities with dedicated channels, user management, events, and messaging. It creates spaces where teams and customers can collaborate, share knowledge, and stay connected.
Saysimple customers can use Heartbeat to extend their messaging strategy beyond one-to-one support. Route community discussions and inquiries from Heartbeat into Saysimple's shared inbox via WhatsApp or email, ensuring your team handles all customer interactions—whether direct messages or community posts—in a single workspace. This bridges internal team collaboration with external community engagement while maintaining consistent response times and agent visibility.
Popular use cases
Community Support & Customer Questions
Manage community member inquiries posted in Heartbeat channels by routing them to Saysimple's shared inbox. Your support team sees all questions in one place and can respond directly via WhatsApp or email, keeping community discussions visible while using your centralized workflow.
Event Coordination & RSVP Follow-ups
Host events in Heartbeat and automatically send WhatsApp reminders and confirmations to attendees through Saysimple. Track responses in your shared inbox and manage event logistics while maintaining personal, direct communication with participants.
Onboarding & Knowledge Sharing
Use Heartbeat to create onboarding channels for new customers or team members, then push key messages and announcements to WhatsApp via Saysimple. Answer follow-up questions in your shared inbox, ensuring consistent guidance and reducing support volume.
