About Hotspotsystem
HotspotSystem is a comprehensive Wi-Fi hotspot management and billing platform that enables businesses to deploy, monetize, and manage public wireless networks. It provides captive portal technology, user authentication, and analytics for venues managing guest connectivity.
Saysimple customers can capture guest Wi-Fi logins and automatically engage connected users through WhatsApp messaging. Send targeted promotions, service updates, or support messages to customers right after they connect to your hotspot, creating a direct communication channel that drives repeat visits and improves customer experience.
Popular use cases
Retail & Hospitality: Post-Connection Engagement
When customers connect to your Wi-Fi hotspot, automatically send them a welcome message via WhatsApp with today's offers, menu updates, or store promotions. This captures their opted-in contact while they're actively on-site, enabling real-time engagement and follow-up campaigns.
WiFi Support & Troubleshooting
Route hotspot connectivity issues and support requests from your captive portal directly into Saysimple's shared inbox. Your support team responds to customers via WhatsApp, email, or web chat—providing seamless help without customers leaving your network.
Guest Analytics & Feedback Collection
Collect visitor data from Hotspotsystem logins and use Saysimple automations to send targeted surveys or feedback requests via WhatsApp. Build customer profiles, measure satisfaction, and gather insights to improve your venue experience while keeping communication centralized.
