About IdentityCheck
IdentityCheck is a verification solution that authenticates user identities with precision using advanced algorithms and comprehensive data sources. It helps businesses validate customers, mitigate fraud, and enhance security across digital interactions.
Saysimple customers can embed IdentityCheck verification into WhatsApp conversations, enabling agents to authenticate customers before processing sensitive transactions, account changes, or payments. This is particularly valuable for healthcare providers managing patient records, financial services handling account access, and e-commerce businesses processing high-value orders—all without requiring customers to leave WhatsApp.
Popular use cases
Healthcare Patient Verification
A healthcare provider uses Saysimple's WhatsApp inbox to manage patient inquiries. When a patient requests prescription refills or personal health information via WhatsApp, the agent triggers an IdentityCheck verification within the conversation. The patient authenticates quickly, and the agent can securely share sensitive medical details knowing the requester's identity is verified.
E-Commerce Order Verification
An online retailer receives high-value order inquiries through WhatsApp. Before processing refunds, handling returns, or sharing order details, agents use IdentityCheck to verify the customer's identity in real-time within the chat. This reduces fraud and chargebacks while maintaining a seamless customer experience on WhatsApp.
Financial Services Account Access
A professional services firm manages client accounts and sensitive documents via WhatsApp. When clients request account information or contract details, agents use IdentityCheck to authenticate them within the conversation. This ensures compliance with security protocols while keeping all communication on the client's preferred channel.
