About Mapulus
Mapulus is a platform for creating and managing interactive maps that integrate with business applications to automate location-based tasks and unlock geographic insights. It enables teams to visualize data on maps, trigger automated workflows, and make decisions based on spatial information.
Saysimple customers use Mapulus to enhance field service operations, real estate inquiries, and logistics coordination. Route customer conversations through WhatsApp based on location, automatically assign service requests to nearby agents, share live maps with customers for deliveries or appointments, and track service completion across multiple sites—all within Saysimple's shared inbox.
Popular use cases
Field Service Dispatch & Real-Time Updates
A logistics or home services business receives customer service requests via WhatsApp through Saysimple. Mapulus automatically maps the request location and identifies the nearest available technician. The agent sends a WhatsApp message to the customer with an interactive map showing estimated arrival time and technician details, keeping the customer informed in real-time.
Real Estate Property Showings & Location Verification
Real estate agents handle property inquiry leads in Saysimple's shared inbox. When a prospect expresses interest in a property via WhatsApp, Mapulus instantly surfaces the property location with neighborhood insights. Agents share mapped details—schools, transit, amenities—directly in WhatsApp, accelerating qualification and reducing back-and-forth scheduling.
Multi-Location Support Routing
Healthcare clinics, retail chains, or hospitality groups with multiple sites use Mapulus to automatically route WhatsApp inquiries to the nearest location. Customers asking for availability or support are directed to the appropriate branch agent in Saysimple, reducing response times and improving first-contact resolution.
