About New Relic
New Relic is a comprehensive observability platform that provides real-time monitoring, debugging, and performance insights across applications, infrastructure, and digital experiences. It helps teams identify bottlenecks, track system health, and respond to issues before they impact users.
For Saysimple customers, New Relic integration enables IT and ops teams to monitor the health and performance of their messaging infrastructure. Track WhatsApp, email, and chat delivery rates, response times, and system uptime. Quickly diagnose messaging failures, API issues, or performance degradation—ensuring your customer conversations flow without interruption and your team maintains SLAs.
Popular use cases
Monitor WhatsApp Campaign Delivery Performance
When running WhatsApp marketing campaigns, use New Relic to track message delivery rates, latency, and success metrics in real time. Identify if campaign performance dips due to infrastructure issues and resolve problems before they affect customer engagement or ROI.
Diagnose Shared Inbox Slowdowns
Monitor the performance of your shared inbox as agents handle multiple conversations across WhatsApp, email, and chat. New Relic alerts your team to response delays or system bottlenecks, enabling fast resolution and consistent agent productivity.
Track Automation and Chatbot Reliability
Ensure your AI-driven chatbots and rule-based automations run smoothly. Monitor API response times, error rates, and system availability to guarantee customers receive instant replies and automations function without degradation during peak demand.
