About Simplekpi
Simplekpi is cloud-based KPI management software that helps businesses create, monitor, and analyze key performance indicators with visual dashboards and actionable insights.
Saysimple customers can connect their messaging and customer service metrics to Simplekpi to track team performance, response times, customer satisfaction, and WhatsApp campaign effectiveness in one central analytics hub. Monitor conversation volume, agent productivity, and business outcomes without switching between platforms.
Popular use cases
Monitor WhatsApp Campaign Performance
Track KPIs like delivery rates, open rates, and conversion metrics from your WhatsApp Marketing campaigns directly in Simplekpi. Set performance targets for broadcast outreach and measure ROI against sales goals in real-time.
Measure Team Productivity Across Channels
Create dashboards showing response times, message volume, and resolution rates for your shared inbox team across WhatsApp, email, and web chat. Identify top performers and coaching opportunities at a glance.
Track Customer Service SLAs
Set and monitor key service level agreements—like first-response time or resolution within 24 hours—across all customer messaging channels. Use Simplekpi to visualize compliance and make data-driven staffing decisions.
