About Timelink
Timelink is a time tracking application that simplifies work hour recording through both software and hardware solutions, enabling teams to efficiently manage and monitor time spent on tasks and projects.
Saysimple customers in professional services, healthcare, and field-based industries can connect Timelink to track billable hours directly tied to customer conversations. Agents can log time spent on WhatsApp client communications, automatically linking hours to projects or clients, creating seamless records for invoicing and productivity analysis without switching between platforms.
Popular use cases
Track Billable Hours from Client Conversations
Service professionals can start time tracking in Timelink directly from WhatsApp conversations in Saysimple, ensuring every minute spent communicating with clients is logged for accurate billing. This eliminates manual timesheets and reduces billing disputes by maintaining a transparent record of client interaction time.
Monitor Team Productivity by Customer
Managers can view how much time their team spends on each customer through Timelink data synced with Saysimple conversations. This visibility helps optimize resource allocation, identify high-maintenance clients, and make data-driven decisions about team capacity and staffing.
Automate Project-Based Time Allocation
When customers message about specific projects or services through WhatsApp, agents can automatically tag time entries to the relevant project in Timelink. This creates accurate project budgets and profitability reports without manual data entry, improving project accounting and resource planning.
