About Userflow
Userflow is a no-code user onboarding platform that lets you build interactive product tours, checklists, and in-app guidance without coding. It helps businesses guide users through key workflows and reduce support friction.
For Saysimple customers, Userflow integration means automating customer education directly within WhatsApp conversations. Teams can trigger contextual onboarding flows, walk customers through product features via messaging, and track adoption metrics—reducing support tickets and improving customer success outcomes across retail, healthcare, and professional services.
Popular use cases
Guided Product Onboarding via WhatsApp
Retail teams send new customers an interactive WhatsApp checklist that walks them through account setup, product features, and first purchase steps. Userflow tracks completion rates, showing which customers need follow-up support and which are ready to engage independently.
Healthcare Provider Patient Flows
Healthcare practices use Userflow checklists sent over WhatsApp to guide patients through appointment booking, documentation requirements, and pre-visit preparation. Automations trigger contextual tours when patients message specific keywords, reducing administrative calls and improving the patient experience.
Real Estate Agent Client Walkthroughs
Real estate agents send WhatsApp property tours with interactive checklists that highlight key features, financing options, and next steps. Userflow analytics reveal which prospects engage with which content, enabling agents to prioritize follow-ups and tailor their pitch.
