About Userlist
Userlist is a full-stack email automation platform built for SaaS companies. It enables targeted, behavior-based campaigns through email and in-app messages, allowing businesses to engage users at the right moment based on their actions and lifecycle stage.
By integrating Userlist with Saysimple, SaaS businesses can extend their automation beyond email to WhatsApp—reaching customers on their preferred channel. Sync customer segments and behavioral triggers from Userlist to Saysimple, then automatically send timely WhatsApp notifications, onboarding messages, or re-engagement campaigns directly from your shared inbox, while maintaining full conversation context across your team.
Popular use cases
Behavioral Re-engagement Campaigns
When a customer becomes inactive in your SaaS product, Userlist detects this behavior and triggers a Saysimple automation to send a personalized WhatsApp message offering help or highlighting new features. Your support team can then continue the conversation in the shared inbox if the customer responds, converting a one-way email into a two-way dialogue.
Onboarding Notifications
Use Userlist to identify new SaaS users who've completed signup. Trigger a Saysimple WhatsApp message with setup instructions, next steps, or a link to your knowledge base. This multi-channel approach increases engagement during the critical onboarding phase when email alone may be missed.
Feature Adoption & Trial Extensions
When users approach their trial expiration date or haven't used key features, Userlist signals Saysimple to send a timely WhatsApp reminder with personalized incentives or quick-start guides. Your team can respond to questions in real time, significantly improving conversion rates compared to email-only outreach.
