About Workday
Workday is a cloud-based enterprise resource planning (ERP) platform that centralizes human capital management, financial management, and workforce analytics. It serves as the single source of truth for employee data, payroll, benefits, and organizational planning across enterprises.
Saysimple customers can connect Workday to enable HR teams to respond to employee inquiries—benefits questions, payroll status, leave requests, and policy clarifications—directly through WhatsApp and other messaging channels. This reduces ticket volume in traditional HR systems, accelerates response times, and improves employee experience by meeting workers where they already communicate.
Popular use cases
Employee Benefits & Payroll Inquiries
HR teams receive employee questions about benefits eligibility, payroll dates, and deductions via WhatsApp. Agents access Workday employee records directly from Saysimple's inbox and provide instant answers without switching systems. This reduces back-and-forth emails and empowers employees with self-service clarity on their compensation.
Leave & Time-Off Request Management
Employees submit leave requests or ask about accrued PTO through WhatsApp. HR agents pull real-time Workday data on leave balances, approve or deny requests, and confirm scheduling—all within the messaging thread. Automations can also route routine requests for instant approval without manual intervention.
Onboarding & New Hire Communications
HR teams send onboarding documents, system access credentials, and orientation reminders to new employees via WhatsApp. Agents can reference Workday hire data to personalize messages and answer setup questions in real time, ensuring a smoother first-day experience and reducing onboarding delays.
Policy Updates & Compliance Notifications
HR broadcasts policy changes, compliance training reminders, or benefits open-enrollment deadlines to employee groups through WhatsApp campaigns. Teams track message delivery and engagement, ensuring critical workforce communications reach employees reliably and measure adoption rates for compliance reporting.
