About 2chat
2chat is a programmable messaging API that lets developers integrate WhatsApp, SMS, and other text channels directly into custom applications. It handles message sending and receiving, group management, and workflow automation through a flexible API infrastructure.
Saysimple customers use 2chat to extend their messaging capabilities beyond the standard inbox. Connect custom systems, trigger WhatsApp broadcasts programmatically, automate multi-step customer journeys, and build bespoke messaging workflows that sync with your existing tools—all while maintaining Saysimple's shared team inbox and agent collaboration.
Popular use cases
Programmatic WhatsApp Campaigns from Your CRM
Trigger automated WhatsApp messages directly from your CRM or business system when specific events occur—new leads, appointment reminders, order updates. 2chat's API sends messages at scale while Saysimple's inbox lets your team monitor responses and engage in live conversations.
Custom Workflow Automation
Build complex, rule-based workflows that integrate WhatsApp with your backend systems. For example, automatically send order confirmations via WhatsApp, then route customer replies to the right department in Saysimple for human follow-up.
Multi-Channel Messaging at Developer Speed
Development teams embed WhatsApp, SMS, and other channels directly into custom applications using 2chat's API, while non-technical agents manage all conversations together in Saysimple's unified inbox—eliminating channel silos.
