About Apaleo
Apaleo is a cloud-based property management system that streamlines reservations, billing, and daily operations for hospitality businesses. It centralizes guest data, booking management, and operational workflows across properties.
By connecting Apaleo with Saysimple, hospitality teams can automatically send booking confirmations, check-in reminders, and operational updates directly to guests via WhatsApp. This reduces no-shows, improves guest communication, and frees staff from manual follow-ups—all while keeping conversations visible in Saysimple's shared inbox for consistent, branded service.
Popular use cases
Automated Booking Confirmations via WhatsApp
When a guest completes a reservation in Apaleo, Saysimple automatically sends a WhatsApp confirmation with check-in details, address, and Wi-Fi instructions. Guests receive instant confirmation on their preferred channel, reducing confirmation emails they may miss or ignore.
Pre-Arrival Reminders and Upsells
Two days before check-in, Saysimple sends a WhatsApp reminder via Apaleo data, confirming arrival time and offering room upgrades or services. The message includes a direct reply option so guests can confirm or request changes without leaving WhatsApp.
Check-Out Coordination and Feedback Requests
On checkout day, Saysimple triggers a WhatsApp message asking guests to confirm their departure time and request late checkout if needed. After departure, follow-up messages can request reviews or feedback, capturing valuable data while the experience is fresh.
Operational Alerts for Front Desk Teams
Saysimple can notify front desk staff via WhatsApp when guests arrive early, request early checkout, or flag special requests logged in Apaleo—keeping the team coordinated and enabling faster, more personalized service delivery.
