About Bolna
Bolna is an AI voice agent platform that enables businesses to create intelligent conversational agents capable of handling inbound and outbound calls, understanding natural language, and making real-time decisions. Bolna agents can qualify leads, answer FAQs, schedule appointments, and escalate complex issues to human agents.
Saysimple customers can use Bolna voice agents as a first line of contact, then seamlessly transition conversations to WhatsApp for follow-up, documentation, or continued support. This creates a unified omnichannel experience where customers choose their preferred communication channel—voice, WhatsApp, email, or web chat—while your team manages everything from one shared inbox.
Popular use cases
Inbound Call Qualification & WhatsApp Handoff
A healthcare clinic receives appointment requests. Bolna's voice agent answers calls, confirms availability, and collects patient details. Once qualified, the conversation transitions to WhatsApp, where the receptionist confirms details and sends calendar links. Reduces call handling time by 60% while improving patient experience.
24/7 FAQ Support with Escalation
A logistics company uses Bolna to handle common questions about shipment status, delivery windows, and returns via voice. Simple queries are resolved instantly. Complex issues are escalated to a Saysimple agent who continues via WhatsApp with full context, ensuring no customer falls through the cracks.
Lead Qualification for Sales Teams
A real estate agent uses Bolna voice agents to qualify incoming leads: budget, property type, timeline. Qualified leads are automatically transferred to WhatsApp where sales agents send property listings and schedule viewings. Unqualified leads are logged for nurturing campaigns, maximizing agent productivity.
